When you register with bets 11, we collect essential identity information including your name, mobile number, email address, and date of birth. Account verification may require a valid government-issued ID such as a National ID card or passport, which is stored securely. For financial transactions, payment details for BDT payments via bKash, Nagad, or Rocket are collected; however, full bank account or card numbers are never stored directly. Your device type, operating system, IP address, and browser version are collected automatically when you access the platform. Your activity on the platform — such as which games you played, time spent, and bets placed — is logged to help improve our services. Browsing-related data is also collected via cookies and similar technologies to personalize your experience.
The data we collect is used primarily to create, verify, and manage your account so you can safely enjoy all bets 11 services. Your identity information is used to secure financial transactions and prevent fraud or unauthorized access. Device and usage data is analyzed to resolve technical issues, develop new features, and improve the overall user experience. If you have given your consent, you may receive notifications about new bonuses, voucher offers, and sports events via email or SMS. Gameplay patterns are analyzed to support responsible gaming, and users are sent alerts when necessary. Data may also be used to meet regulatory requirements under applicable Bangladeshi law.
3. Cookies & Tracking Technologies
Bets 11 uses essential cookies to keep the platform running properly — maintaining your login session and keeping it secure. Functional cookies are used to remember your preferences such as language, theme, and other settings. Analytical cookies help us understand which pages users visit most and where issues arise, allowing us to improve our services. You can manage or delete cookies through your browser settings, though disabling essential cookies may affect how parts of the platform function. Local storage technology is also used for faster app loading and offline functionality. bets 11 does not use any third-party advertising tracking cookies, and your browsing data is never shared with external ad networks.
4. Data Storage & Security Measures
Bets 11 stores all your personal data on secured servers protected by industry-standard SSL/TLS encryption, ensuring no third party can intercept it during transmission. Passwords are never stored in plain text — they are converted using a strong hashing algorithm. Account data is accessible only to authorized personnel, and all access is logged and regularly audited. Your data is retained for as long as your account is active and for any period required by applicable law; following a deletion request, it is removed within the specified timeframe. In the event of a security incident or data breach, bets 11 will promptly notify affected users and take the necessary protective measures. Server infrastructure is kept at the highest security standard through regular audits and updates.
5. Data Sharing With Third Parties
Bets 11 never sells or rents your personal data, nor shares it with third parties for advertising purposes. Only the information strictly necessary to complete a transaction is shared with mobile banking services such as bKash, Nagad, or Rocket for payment processing. Game software providers may operate as part of the platform, in which case minimal gameplay-related data may be shared with them. Data may be disclosed in response to a lawful order from the Bangladesh Government or law enforcement authorities; in such cases, we will make every effort to protect the user's interests. Data protection terms are contractually required of all third-party service providers, and they may only use the data for the specific purpose for which it was shared.
Every bets 11 user has the right to full control over their personal data. You can view, correct, or update your stored information at any time from your account settings. You have the right to request deletion of your data, although certain information may need to be retained for a specified period due to legal or financial obligations. You can opt out of marketing communications — such as promotional emails or SMS — at any time via account settings or the unsubscribe link in any message. If you have objections to how your data is processed, or wish to restrict certain processing, please contact our support team. Under data portability rights, you may request a copy of your own data in a specified format. Our support team is always on hand to action these rights, and all requests will be responded to within 30 business days of receipt.
7. Policy Updates & Contact
Bets 11 reserves the right to update this Privacy Policy as needed, and registered users will be notified of any significant changes via email or through the platform. Any changes will be published at least 14 days before taking effect, giving you sufficient time to review them. Continued use of the platform after a policy update will be considered acceptance of the revised terms. For any questions, concerns, or complaints regarding this Privacy Policy, please email us at support@bets11.app. Our dedicated support team is always ready to help resolve your concerns, and any data protection issues will be responded to promptly. Your trust is our most valued asset, and protecting every user's privacy is a commitment we take seriously.