By accessing bets 11, completing registration, or using any of our services, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. These Terms form a legally binding agreement between you and bets 11. If you disagree with any part of these Terms, please refrain from using our platform. These Terms apply to individuals aged 18 and above — minors are strictly prohibited from using this platform under any circumstances. bets 11 reserves the right to update these Terms at any time, and your continued use of the platform after any changes constitutes acceptance of the revised Terms.
2. Account Registration & Security
To register an account on bets 11, you must provide accurate, complete, and up-to-date personal information. Each individual may only hold one account — creating multiple accounts is strictly prohibited. You are required to choose a strong password during registration and are solely responsible for keeping it confidential. You are fully accountable for all activity carried out under your account and must notify our support team immediately if you suspect any unauthorized access. bets 11 may request a national ID or other official documents for identity verification at any time and reserves the right to suspend any account where the provided information does not match our records. By completing registration, you confirm that all information submitted is truthful and that you will comply with all applicable laws of Bangladesh.
While using the bets 11 platform, you must comply with all applicable local and national laws — using the platform for any unlawful purpose is strictly prohibited. You must not engage in any activity intended to harass, intimidate, or harm other users. Exploiting technical vulnerabilities or flaws in the platform, hacking, or gaining unauthorized access is strictly forbidden and may result in legal action. Using your account for money laundering or any fraudulent activity is strictly prohibited, and where such activity is suspected, we reserve the right to report it to the relevant authorities. You are responsible for participating in betting activities voluntarily, knowingly, and within your own limits. Users must not operate another person's account or place bets on anyone else's behalf.
Bets 11 is a mobile-first entertainment platform offering Sports Betting, Live Casino, and other gaming services to users in Bangladesh. All platform content, games, and features are strictly for personal entertainment purposes — commercial use is prohibited. Accessing the platform or placing bets using automated bots, scripts, or any other automated method is strictly forbidden. Once a bet is confirmed, it generally cannot be cancelled or amended, so users are responsible for verifying all details before placing a bet. Any winnings resulting from odds or results incorrectly displayed due to a technical error may be voided, and bets 11 reserves the right to make the final determination in such cases. bets 11 is not liable for scheduled maintenance or unforeseen technical disruptions to the platform.
5. Payment & Transaction Details (BDT)
All financial transactions on bets 11 are processed in Bangladesh Taka (BDT), and we support popular mobile banking methods including bKash and Nagad. Before making a deposit, ensure that your payment method is registered in your own name — deposits and withdrawals through third parties are strictly prohibited. Minimum deposit and withdrawal amounts are set in accordance with platform guidelines and may be revised at any time. Withdrawal requests are typically processed within 1 to 3 business days, and larger withdrawals may be held pending completion of identity verification. To withdraw bonus funds, you must meet the applicable wagering requirements, which are detailed on the relevant bonus offer page. If fraud or any irregularity is suspected in connection with a transaction, bets 11 reserves the right to temporarily suspend that transaction and carry out the necessary verification.
6. Limitation of Liability
The bets 11 platform is provided on an "as is" basis and makes no guarantee of any specific outcome or profit. bets 11 shall not be held liable for any loss caused by internet disconnection, device issues, or third-party service disruptions. Betting outcomes depend entirely on sporting events and probability, and no compensation is available for losses incurred. Should service be interrupted due to unforeseen circumstances — such as natural disasters, political unrest, or government restrictions — bets 11 is not obligated to provide compensation. bets 11 reserves the right to correct any odds or balances displayed incorrectly due to technical errors, and its decision in such matters shall be final. By creating an account, the user acknowledges that they are participating in betting activities voluntarily and with full awareness.
7. Account Suspension & Closure Policy
Bets 11 reserves the right to temporarily suspend or permanently close any account, particularly where a user has violated these Terms, provided false information, or engaged in fraudulent activity. Creating multiple accounts, abusing bonuses, or any evidence of manipulation may result in immediate account closure and forfeiture of the associated balance. Users may also voluntarily request closure of their own account, in which case any valid balance will be returned. Relevant provisions of these Terms will remain in effect after account closure for the purpose of resolving any pending transactions or disputes. As part of our responsible gaming commitment, users may request self-exclusion or deposit limits at any time, and bets 11 will honor such requests. For any complaints related to account closure, please contact us at support@bets11.app.
All content on the bets 11 platform — including logos, designs, software, text, graphics, game interfaces, and other materials — is the exclusive intellectual property of bets 11 and is protected under applicable international copyright law. Users may access platform content solely for personal, non-commercial purposes; copying, modifying, distributing, or republishing any content is strictly prohibited. bets 11 trademarks, brand names, and logos may not be associated with any third-party product or service. Automated scraping, data harvesting, or reverse engineering of any part of the platform is strictly forbidden. Where third-party software or game provider content is used, their respective intellectual property policies apply, and bets 11 acts solely as an intermediary in such cases. For intellectual property or copyright-related concerns, please contact us directly.
9. Third-Party Links & Services
The bets 11 platform may integrate third-party game providers or payment service providers, each of which operates under its own terms and privacy policy. bets 11 makes no guarantees regarding the quality, security, or performance of these third-party services and accepts no liability for any loss arising from their operations. bets 11 is not directly responsible for disruptions to payment gateways or mobile banking services, though we will make every effort to assist in resolving such issues. Any financial transactions a user conducts directly with a third party are entirely the user's own responsibility. bets 11 reserves the right to add, modify, or remove third-party services without prior notice. Users are advised to review the terms and conditions of any third-party service independently.
10. Changes to Terms & Applicable Law
Bets 11 reserves the right to modify, amend, or update any part of these Terms at any time without prior notice, and any changes take effect immediately upon publication. For significant updates, we will endeavor to notify users via their registered email or through an in-platform notification. Continued use of the platform after any changes are made will be deemed automatic acceptance of the revised Terms. These Terms are governed by and construed in accordance with the applicable laws of Bangladesh, and any legal disputes shall be resolved before the appropriate courts of Bangladesh. If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall continue in full force and effect. For any questions or feedback regarding these Terms, please reach out to our support team — we are always here to help.