Our Commitment to Responsible Gaming
Bets 11 believes gaming should be an enjoyable form of entertainment — never a source of financial or emotional stress. We are fully committed to providing players in Bangladesh with a safe, transparent, and responsible gaming environment. Since every user's personal limits and circumstances are different, we offer support through both technological tools and human assistance. Our platform includes a range of features to help you stay in complete control of your play. Responsible gaming is not just a policy — it is a core part of who we are, and we work to uphold it at every step. If you ever feel that gaming is affecting your life, please don't hesitate to reach out to our support team.
Safe Environment
Our platform operates under a licensed and regulated framework.
Personal Wellbeing
Our system is built with every player's wellbeing in mind.
Recognising the Signs of Problem Gambling
When gaming crosses from entertainment into habit, certain warning signs tend to emerge — and recognising them early is crucial. Chasing losses by repeatedly returning to play is a clear red flag. So is lying to or hiding your gaming habits from family and friends, or being unable to stop despite financial pressure. If you start prioritising gaming over sleep, meals, or everyday responsibilities, it is time to act. Turning to gaming to escape stress, loneliness, or low mood is also a dangerous pattern. If you notice any of these signs in yourself, use bets 11's self-assessment tool or contact us directly to get support.
Ask Yourself
- Am I spending more than my set budget?
- Do you feel uncomfortable when asked to stop playing?
- Does gaming feel more important than family or work?
- Am I chasing losses with bigger bets?
Tips for Setting Time & Budget Limits
The most effective approach to responsible gaming is setting time and spending limits before you start. Decide in advance how much time and money you are comfortable spending each day or week, and stick to those limits. On bets 11, you can set daily, weekly, or monthly deposit limits directly from your account settings — these automatically keep your spending in check. Remember, gaming should be a form of entertainment. Only allocate funds that, if lost, would not affect your daily life. Never borrow money or cut into essential expenses to fund gaming. Once a limit is set, changing it requires a short waiting period — this cooling-off period is intentional, designed to prevent impulsive decisions.
Daily Limit
Set daily deposit and spending limits
Weekly Limit
Set your total weekly budget all at once
Monthly Limit
Set limits that reflect your monthly income
Use the Self-Control Tools
Bets 11 provides all users with a set of practical tools to stay in full control of their gaming habits. In addition to Deposit Limits, you can temporarily pause your account for a set period through a "Cooling-Off" period — ranging from 24 hours to several weeks. If you feel you need a longer break, the Self-Exclusion option lets you fully deactivate your account for a defined period — typically six months to five years. During Self-Exclusion, any attempt to open a new account is automatically blocked by the system, and no promotional messages will be sent to you. To activate any of these features, go to the "Responsible Gaming" section in your Account Settings, or email our support team. We believe using these tools is a sign of strength — not weakness.
Cooling-Off Break
Take a short break — from 24 hours to a few weeks — and give yourself space to reset.
Self-Exclusion
Temporarily deactivate your account for an extended break — from 6 months up to 5 years.
Strict Policies for the Protection of Minors
The minimum age to register and participate on bets 11 is 18, and this policy is strictly enforced. All users must complete an age verification process at registration, and additional identity documents may be requested in suspicious cases. We urge parents and guardians to ensure that minors cannot access this platform from shared or family devices. Family filtering software and browser-level parental controls are effective ways to prevent underage access to gaming sites. If a user is found to be under 18, their account will be closed immediately and any deposited funds will be returned. Protecting minors is not just a policy obligation for us — it is a moral commitment.
Advice for Parents & Guardians
Use password protection on your devices. Talk openly with your children about internet use and the risks of gaming sites. If you notice any concerns, don't hesitate to reach out to us.
Keep life in balance — reach out for support whenever you need it.
For a healthy lifestyle, gaming should never take priority over family, friends, work, or your own wellbeing. bets 11 always recommends setting a fixed time for gaming in your daily routine and finding other ways to unwind outside of that time — such as spending time with family, exercising, or reading. If you feel gaming is starting to disrupt your everyday life, talk to a trusted friend or family member. Seeking professional mental health support is a brave and sensible decision — it is never a sign of weakness. Bangladesh has several mental health services and helplines that offer free or low-cost counselling. We encourage you — if you need to, stop, take a break, and take care of yourself.
Professional Advice
Speak with a mental health professional — no matter how small the concern, reaching out is always the right call.
Family & Friends
Talk openly with the people closest to you — they are your greatest source of strength.